I’m broaching a tricky subject today, but it’s one I know we all need to discuss. Almost every stylist I know has had a client suddenly disappear – no follow-up visits, no farewell conversation. While I recognize this is part of the business and sometimes just part of life, I do care about my clients and want them to be happy with my services. For this reason, I want to talk.
We all lose jobs, suffer illnesses, and deal with other financial hardships that can result in reduced salon visits. I understand this, but I struggle with clients who leave because they didn’t get the exact look they wanted.
You’re unhappy with your new cut or color? Let me know. I want you to be happy, so if we miscommunicated I want to talk about that. I’m human and struggle with assertiveness and confronting unpleasant conversations as much as anyone, but it makes me sad to think people are silently frustrated with their hair.
When you allow a stylist to alter your look, you are…
- Instilling trust in them, and
- Taking a chance – trying something new
That is an honor for us. Trust me, the person doing your hair understands these facts and wants you to leave the salon feeling fabulous. If you don’t, speak up.
Let’s talk about what’s not hitting your expected result. It is the only way to get to the right place. This doesn’t mean I or your stylist can immediately fix what you don’t like, but it means the client and the stylist gain a better understanding of what is missing or what can or cannot actually be achieved. This gives your stylist a chance to troubleshoot the issue and focus on solutions.
Moreover, it increases the relationship between client and stylist, and helps us work together to get you the style that will make you happy.
Before you leave a salon, never to return, consider discussing your issue with your stylist. You may have just opened the door to a long and healthy relationship with the person cutting and coloring your hair and a whole lot of good hair days.
Take care of you!